Trading conditions

ORDERS
How to order?
No order minimum order quantity.

• By post to TOPMODEL - LE JARDIN D'ENTREPRISES DE SOLOGNE
  41300 SELLES SAINT DENIS - FRANCE
  In preference, please, use the TOPMODEL order form.
  Payment by credit card.
• By fax to +33 2 54 94 01 09
In preference please use the TOPMODEL order form.
Payment by credit card .

• On our internet site: www.topmodel.fr
LOGIN and fill up your shopping cart 24h/24 and 7days a week. Payment by credit card with secure transfer of data.
• By telephone to +33 2 54 94 01 01, open Monday to Friday from 10h00 to 18h00 UTC+1 Summer, UTC+2 Winter (Coordinated Universal Time)
  Please, have ready the ordering codes of the items you required.
  Payment by credit card.

Always complete all information required by the order form as requested to help us ensure that no errors are made with the delivery.

DELIVERIES
Wherever possible shipments are prepared the day of the order (if passed before 12:00h UTC+1 Summer, UTC+2 Winter) and delivered to your address within 2 to 7 working days. The invoice is always inside the parcel. Shipments are always registered and will require a signature upon receipt.
If an item is not available, we do not manage the backorders, in this case, several possibilities: - If it is not a very important item of your order, we send your parcel to you and cancel the missing item. - If it is the main item of your order, we put your order on standby until reception of this item.
- Finally, you can indicate in the box «Notes», to dispatch your order only when it is complete. That is possible but it will take a certain time according to the various time of delivery from our suppliers. Upon reception, any reserves that you may have as to damage to the packaging, should be marked on the delivery note at the time of reception. If this is not done, we are unable to claim against our insurance and you will not be compensated. All this is clearly marked on the delivery note and in case of parcel problem you must send us a copy of the delivery note showing the reserves in clear, signed by yourself AND the delivery man. Please forward to us a copy of the bill of delivery with the reserves in clear to be able to initiate the procedure.

PRICES
Our price list is in Euros and includes French sales tax (19,6%). The transport costs given in our catalogue are only indications based on the costs on March 2009 at the publication of the catalogue and they are subject to being reviewed at any time. You can consult our web site www.topmodel.fr to obtain the latest cost of products and shipping or contact us by telephone. In no way can TOPMODEL be considered responsible for errors made by our suppliers.
Product improvement is one of our main concerns, and as such we reserve the right to modify without notice all information given in our catalogue N°7. Are not able to supply articles that are no longer appearing in the current catalogue .
All prices indicated in this catalogue cancel and replace those of our previous price lists.
The items no more shown on this catalogue, are discontinued and do not form any more part of the program.

WARRANTY
Some items in our catalogue TOPMODEL N°7 are covered by a warranty. This warranty only applies if the material has been used in a normal manner and in accordance with the manufacturer's instructions.
Material defective and under warranty should be sent directly to the manufacturer?s service centre along with a copy of the invoice and warranty card and as detailed a description as possible of the failure. We advise you to ship goods registered and you must support the cost.

MANUFACTURER?S SERVICE CENTRES
All service work will be charged if the problem is due to normal wear and tear, negligence or inadequate maintenance on the part of the owner or if the failure is due to other incidents that cannot be attributed to the manufacturer.

TOPMODEL is the importer for the following manufacturer?s and as such assures the service for these products FEIGAO, GWS, JETI, MEGA, MODEL MOTORS, MP JET, MVVS, RCV, ROTO, RCV, SAITO, XPOWER and ZDZ.

RETURN PROCEDURE
No returns will be accepted without prior agreement.
You must contact TOPMODEL (by phone or by E-mail: eric@topmodel.fr) to obtain a RMA number (Return Material Authorisation). This number must then be clearly marked on the packaging next to the address on the outside of the packaging. Any packages arriving at TOPMODEL that do not have an RMA number will be systematically refused. All articles to be returned must be done so within 7 days of the date of receiving the parcel.
They must be accompanied by a copy of the TOPMODEL invoice. In order for your account to be credited, the returned goods , as well as their packaging, must be in perfect original condition. We are unable to give credit for any goods that have been used, dirtied or transformed in any way. We reserve the right to deduct a 15% charge to cover the costs of checking and restocking the goods. The cost of shipping goods back to TOPMODEL are at the charge of the buyer.
We regret that we are unable to accept under any circumstances the return of: batteries, cristals, as well as any products sold that have been cut to size for the order, such as covering tissues and film, hoses, fibre glass, cables etc. This also applies to special order articles that are not in our catalogue as well as spare parts.
The assets, the no-claims bonus, are usable during one year; at the end of this period, your account will be given to 0.

WARNINGS
Any reproduction of this catalogue by any means whatsoever is forbidden.
We decline all responsibility for errors and omissions in this catalogue due to printing errors. The art color schemes of the models could vary according to deliveries. PHOTOS NONCONTRACTUAL. The user?s manuals and building manuals could be detailed or brief depending on manufacturers.

TOPMODEL® is a simplified public limited company with the capital of 44 000€ Registration: SIRET 431 787 977 00013 - APE 3240Z. French VAT number: FR 44 431 787 977 ©TOPMODEL® 2009

SHIPPING COSTS
You can track your orders on our web site: «You can track your orders on our web site: «MY ORDERS» section

Type of goods		FRANCE	ZONE 1	ZONE 3	ZONE 4	ZONE 5	ZONE 6	ZONE 8	All others
			fixed	fixed	fixed	fixed	fixed	fixed	countr.
1	Small accessories, IC glow engines, garnments	8 €	12 €	15 €	15 €	17 €	20 €	25 €	NC
2	Wood, CAP, tubes, rods, radio control sets	9 €	12 €	15 €	15 €	17 €	20 €	25 €	NC
3	IC gas engines	11 €	12 €	15 €	15 €	17 €	20 €	25 €	NC
4	Gliders up to 2,30 m wingspan	11 €	15 €	18 €	18 €	20 €	23 €	28 €	NC
5	Gliders up to 2,31 à 3,20 m wingspan	16 €	20 €	23 €	23 €	25 €	28 €	33 €	NC
6	Gliders up to 3,21 à 4 m wingspan	23 €	25 €	28 €	28 €	30 €	33 €	38 €	NC
7	Gliders more than 4 m wingspan	NC	NC	NC	NC	NC	NC	NC	NC
8	Aircrafts up to 1,20 m wingspan, helicopters	11 €	15 €	18 €	18 €	20 €	23 €	28 €	NC
9	Aircrafts up to ,21 à 1,50 m wingspan	13 €	20 €	23 €	23 €	25 €	28 €	33 €	NC
10	Aircrafts up to 1,51 à 1,80 m wingspan	16 €	25 €	28 €	28 €	30 €	33 €	38 €	NC
11	Aircrafts up to 1,51 à 1,80 m wingspan	23 €	30 €	33 €	33 €	35 €	38 €	43 €	NC
12	Aircrafts more than 2,10 m wingspan	NC	NC	NC	NC	NC	NC	NC	NC
13	Fuel, oil, up to 5 liters	10 €	NC	NC	NC	NC	NC	NC	NC
14	Free of shipping charge	0 €	0 €	0 €	0 €	0 €	0 €	0 €	0 €
15	Fuel, oil, up to 10 liters	16 €	NC	NC	NC	NC	NC	NC	NC
16	Fuel, oil, up to 30 liters	30 €	NC	NC	NC	NC	NC	NC	NC
17	Above 30 liters, please ask...	NC	NC	NC	NC	NC	NC	NC	NC
NC - Nous consulter, on request

ZONE 1	GERMANY, BELGIUM, LUXEMBOURG, NETHERLAND
ZONE 3	AUSTRIA, LIECHTENSTEIN, SWITZERLAND (+20 € custom duties)
ZONE 4	DENMARK, UNITED KINGDOM
ZONE 5	SPAIN (w/o CANARY ISLAND), ITALY
ZONE 6	FINLAND, HUNGARY, POLAND, CZECH REPUBLIC, SLOVAK REPUBLIC, SLOVENIA, SWEDEN
ZONE 8	PORTUGAL, ESTONIA, LITHUANIA, LATVIA
All others countries	Shipping cost on request (NC)

RULES
- fixed = independent of quantity
- Example: zone 1: If you order 2 aircraft kits of 1.55m wingspan,
25 € and not 50 € (25 € + 25 €)
-Example: zone 3:f you order 1 glider kits of 2,20 m wingspan and small accessories,
the cost will only be 18 € and not 33 € (18 € + 15 €).
You only pay once corresponding to the highest transport cost.
However fuel is always sent separately and does not benefit from this rule.

Payment
All payments must be made with the order as detailed in the section ORDERS. We are unable to despatch goods for payment upon delivery (C.O.D.).

OPENING HOURS OF THE SHOP
From Monday to Friday from 10:00AM to 06:00PM European time (PARIS) TOPMODEL - LE JARDIN D'ENTREPRISES DE SOLOGNE 41300 SELLES SAINT DENIS - FRANCE (map at the backside of our catalogue).

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